We understand that sometimes plans change. Our goal is to make the refund process as simple and transparent as possible while ensuring our kitchen and team can prepare your meals efficiently.
Please review the details of our refund policy below:
đź•’ Order Cutoff Time
All orders must be placed by Tuesday at 11:59 PM (Pacific Time) for the upcoming Sunday delivery.
âś… 100% Refund Eligibility
If you need to cancel your order, you have a 12-hour window after placing your order—on any day—to receive a full refund.
Cancellations within this 12-hour window may be processed either:
- By reversing the credit card transaction, or
- As store credit
⚠️ 50% Refund Eligibility
If you cancel after Wednesday at 11:59 PM and before Thursday at 11:59 PM, your order is eligible for a 50% refund (store credit only).
- No full refunds will be issued during this time frame
- Refunds will be provided as store credit only
❌ No Refund Eligibility
Orders canceled on or after Friday at 12:01 AM—up until your Sunday morning delivery—are not eligible for any refund, credit, or reimbursement.
This is because your meals have already been prepared and are in the final stages of fulfillment for delivery.
đź“ž How to Cancel
To cancel your order, please contact us via:
Email: [email protected]
Phone: 775-815-1702
Please include your full name and reason for cancellation to help us process your request faster.
🧾 Final Notes
- Credit card refunds can only be issued if your order is canceled within 12 hours of purchase.
- After 12 hours, cancellations are eligible for store credit only, which will be applied to your account for future orders.
- We reserve the right to update or modify this policy at any time, with all changes communicated in advance.
Thank you for choosing Dero Meal Prep!
We truly appreciate your understanding and continued support.our understanding and continued support.